CONFIDENTIALITY, PERSONAL DATA PROCESSING (PRIVACY) AND COOKIE POLICY
1. ABOUT US. We are the GSR System FZ CO company, we process your personal data, acting as a Personal Data Controller. This means that we are responsible for the processing and protection of your data.
BEFORE WE START…
• In this Privacy and Cookie Policy, you will find all the necessary information regarding our use of the personal data of our users and customers, regardless of the channel or means of transmission (online or in person) that you use to interact with us.▪ Company GSR SYSTEM FZ CO
o DSO-IFZA-10697, Dubai Digital Park, Office A2, Dubai Silicon Oasis, Dubai, United Arab EmiratesPURPOSE
DETAILS
1. Management of your registration entry on our Platform
If you choose to become a registered user of our Platform, we need to process your data in order to identify you as a user of the Platform and to provide you with access to its features, products and services (as a registered user). You can delete your registered user account by contacting our customer service department.3. To sign and fulfill contracts concerning services on our Platform
This includes the processing of your personal data mainly for the following purposes:4. For answers on your requests in the customer care process
We process only those personal data that are strictly necessary to process your applications or to answer the questions set out in them.5. For marketing purposes
This includes the processing of your personal data for the following purposes:PURPOSE
Legal grounds
1. Management of your registration entry on the Platform
We process your data because it is necessary in accordance with the terms and conditions governing the use of the Platform. In other words, in order for you to register on the Platform as a user, we need to process your personal data. Otherwise, we will not be able to manage your registration.2. Drafting and fulfilling of contracts to sell services
We process your data because it is necessary to enter into a service contract with you.3. Customer care
We believe that we have the legal right to respond to any of your inquiries through the various channels of communication available. We understand that the processing of such data is also in your interests, to the extent that it allows us to provide you with appropriate support and answer your questions.4. Marketing
We have the legal right to process your data for marketing purposes based on the consent you give us, for example, by agreeing to receive personalized information through various channels, by agreeing to receive push notifications on your mobile device, by setting appropriate privacy settings on your mobile device, by agreeing to cookie settings.5. Analysis of customers experience
Based on our legitimate interest, we perform an analysis of user experience and user satisfaction with the Platform. The processing of this data is also carried out in your interests, since its purpose is to improve your user experience and provide you with better services.4. HOW LONG DO WE STORE YOUR PERSONAL DATA?
The retention period for your personal data depends on the purposes for which it is processed, as set out below:PURPOSE
Term to store personal data
1. Management of your registration entry on the Platform
Your data is processed for as long as you remain a registered user (that is, until you decide to unsubscribe).2. Drafting and fulfilling of contracts to sell services
We process your data for the period necessary to provide the services, as well as complaints or claims related to the purchase of said services.3. Customer care
We process your personal data for the period necessary to respond to your request.4. Marketing
We process your personal data until you unsubscribe from the newsletter.
Similarly, we will show you ads tailored to your individual interests until you change your device, browser or cookie settings to revoke the permission.
5. Analysis of customers experience
We process your data on an as-needed basis for as long as we need to perform a quality assurance procedure or study, or until we anonymize your browsing data.To achieve the purposes set out in this Privacy and Cookie Policy, we must also ensure that third parties that support us in providing services to you have access to your personal data, including:
▪ financial institutions;
▪ institutions and services involved in the detection and prevention of fraud;
▪ technology and analytical service providers;
▪ service providers and partners related to logistics, transport and delivery, and (or) their partner organizations;
▪ companies providing services related to customer service;
▪ service providers and partners related to marketing and advertising, such as social media websites, advertising agencies and advertising partners.
• Request deletion of your personal data where it is no longer required for the purposes for which we needed to process it as set out above, or where we no longer have legal grounds for processing it.
• Request deletion or restriction of processing of your personal data. This means that in certain cases you can request that the processing of your data be suspended or stored for a longer period than necessary.POLICY ON COOKIE FILES
BEFORE WE START…
This cookie policy provides information on the use of cookies and similar devices installed on the terminals of our customers and users. In some cases, cookies may be associated with the processing of personal data, and therefore we recommend that you read the "Privacy Policy" document available on our Platform if you want to know how we process the personal data of our customers and users, how to use our rights or what terminology we use in relation to our Platform (website, application or physical stores).
INFORMATION ON COOKIE FILES
What is a cookie?
A cookie is a small text file, similar to a label, to identify your device. It is installed by a website, application or other platform on your computer, tablet, smartphone or any other similar device and contains information about your navigation or activities. Cookies are necessary, for example, to provide better navigation and to track user interactions with platforms in order to implement improvements. They also serve the purpose of tailoring the display of advertisements to the user's preferences and for the other purposes described below. Cookies do not cause any harm to a computer or other device.What types of cookies are there?
Please read this section to get an overview of the types of cookies used on the web.Depending on the purpose, cookies can be classified as follows:
a. Mandatory (technical) cookies. These files allow the user to navigate within a website, platform or application and use the various options or services available therein. Such as controlling traffic, identifying data or session, viewing sections or content with restricted access, remembering items in an order, completing a purchase, making a payment, controlling the security of the service and possible cases of fraud, using security elements during navigation, requesting registration or participation in a promotion, storing data for posting video or sound files, activating dynamic content (such as animations when text or images load), or posting content on social networks. Technical cookies are mandatory and are therefore downloaded by default in order to guarantee access to the platform or the provision of a service to the user.What are cookies used for on our Platform?
Cookies form an integral part of our Platform. Their main goal is to make user navigation as convenient and efficient as possible. For example, they are used to remember your preferences (language, country, etc.) during navigation and for subsequent visits. In addition, we use cookies to continuously improve our services and the Platform, and to display personalized advertisements based on your browsing habits.Who uses the information stored by cookies?
The information stored by cookies on our platform is used only by us, except as referred to in Section 2 as "Third Party Cookies", where cookies are used and managed by third parties who provide digital services to us in order to improve our services and user navigation on our Platform. More information can be found in the cookie configuration panel, which is always available on our Platform.